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Payment Policy

Payment Policy

At APEX AI BRICKS, we are committed to providing a secure, transparent, and hassle-free payment experience. As an independent eCommerce platform specializing in genuine and authorized antivirus software, we prioritize seamless transactions and customer satisfaction.

Ordering and Payment Methods

Secure Payment Process

At APEX AI BRICKS, security and convenience are our top priorities when processing payments.

  • Payment Method: We offer Cash on Delivery via secure email payment links to ensure a safe and structured transaction experience.

  • Order Processing: Once an order is placed, the customer receives an order confirmation email detailing the purchased product and payment requirements.

  • Payment Link: Shortly after confirmation, a secure payment link will be sent to the registered email address. This exclusive link ensures encrypted and risk-free transactions.

  • Payment Completion: Customers must complete payment via the provided link, after which the order is finalized.

  • Digital Delivery: Upon successful payment, the product key/license will be delivered electronically via email, ensuring instant access to the purchased software.

Payment Security

At APEX AI BRICKS, we prioritize security to protect your financial transactions:

  • Our website is secured with SSL encryption, ensuring that all payment details remain confidential and protected.

Billing Accuracy

To prevent transaction delays, customers must ensure their billing details are correct and up to date before finalizing a purchase.

  • In case of discrepancies or mismatched information, additional verification may be required before processing the order.

  • Customers are encouraged to verify their details, such as email address, billing name, and payment method, to avoid potential issues.

Pricing Transparency

  • All product prices are displayed in USD and are inclusive of applicable taxes unless otherwise stated.

  • No hidden fees – We ensure that customers are informed about the total cost before proceeding with checkout.

  • In case of price adjustments or promotional discounts, the final payable amount will be clearly stated before order confirmation.

Shipping and Delivery

Since APEX AI BRICKS specializes in digital products, purchases are delivered electronically via email immediately after payment confirmation.

  • Instant Delivery: Customers receive their product key/license code directly in their email inbox for quick access.

  • Email Accuracy: Buyers must ensure their email address is correct at checkout to avoid delays in receiving their product.

  • Physical Shipments (If Applicable): Should any physical products be introduced, delivery will be processed within 2-3 business days, with tracking details provided.

Eligible Refund Situations

Refunds may be granted under specific conditions to ensure fairness and transparency:

  • Product key/license has NOT been activated or registered.

  • Duplicate transactions or accidental order placement due to system errors.

  • Failure in digital delivery due to unforeseen technical issues from APEX AI BRICKS.

  • Refund request submitted within 48 hours of purchase.

Non-Refundable Situations

Refunds are not applicable in the following cases:

  • The license key has already been activated or registered.

  • Software incompatibility with the customer's device due to incorrect system specifications provided at checkout.

  • Failure to review the product description, usage terms, or compatibility before purchase.

  • Refund requests submitted after the 48-hour eligibility window.

  • Licensing Security: Once a product key is used, it becomes permanently linked to the customer and cannot be reused, revoked, or resold.

Requesting a Refund or Return

To request a refund or return, follow these simple steps:

Via User Dashboard

  1. Login to your account at APEX AI BRICKS.

  2. Navigate to the User Dashboard and select the Order Section.

  3. Choose the order for which you wish to request a refund or return.

  4. Click on the Request Refund or Return button and follow the on-screen instructions.

  5. A confirmation email will be sent regarding the status of your request.

Direct Request via Email

Alternatively, customers can email support@apexaibricks.com with:

  • Order Details

  • Proof of Purchase

  • Reason for Refund or Return Request

Our customer support team will thoroughly review the request and provide updates on the approval status.

Customer Support & Assistance

At APEX AI BRICKS, customer satisfaction is our priority. For any payment-related inquiries, refunds, or technical issues, reach out to us:

  • Email: support@apexaibricks.com

  • Phone: +1 (844) 203-8340

  • Office Address: 400 Belmont Ave, Ocean Township, NJ 07712

Commitment to Fair Business Practices

As a third-party authorized reseller of antivirus software in the United States, we adhere to strict industry standards to ensure compliance, transparency, and integrity in all financial transactions. We continuously review our policies to align with legal and regulatory requirements, ensuring a trusted eCommerce experience.

Our dedicated support team is available to ensure a smooth and transparent transaction experience.