Refund & Return Policy
Refund & Return Policy
1. Overview
At APEX AI BRICKS, we prioritize customer satisfaction by offering a clear, transparent, and structured refund and return process. Our policy ensures a smooth experience while maintaining compliance with industry standards.
2. Eligibility for Refunds
A refund may be granted under the following circumstances:
-
The product key/license has not been activated or registered.
-
The order was placed in error or due to a system glitch.
-
The purchased antivirus software was not delivered due to unforeseen technical issues.
-
The refund request is submitted within 48 hours of purchase through the User Dashboard.
3. Non-Refundable Situations
Refunds cannot be processed in the following cases:
-
The license key has already been activated or registered.
-
The software is incompatible with your device due to incorrect system specifications provided by the customer.
-
The product description or usage terms were not reviewed before purchase.
-
The refund request is made after the 48-hour eligibility window.
-
Due to licensing security, once a product key is used, it is permanently linked to the user and cannot be reused, revoked, or resold.
4. Requesting a Refund or Return
To initiate a refund or return request, follow these steps:
-
Login to your account at APEX AI BRICKS.
-
Navigate to your User Dashboard and click on the Order Section.
-
Select the order you wish to refund or return.
-
Click on the Request Refund or Return button and follow the instructions.
-
You will receive a confirmation email regarding the status of your request.
- Direct Request:
-
Send an email to support@apexaibricks.com with your order details and proof of purchase.
-
Our customer support team will review the request and notify you of the approval status.
5. Payment Methods & Refund Process
-
Payment Method: We offer Cash on Delivery, processed via secure email payment links.
-
Refund Processing: Approved refunds will be processed within 5-7 business days.
-
The refund amount will be credited to the original payment method used during purchase.
-
Customers will receive a refund confirmation email once the transaction is completed.
6. Customer Support & Assistance
If you experience any issues while submitting a refund or return request, our support team is available to assist:
-
Email: support@apexaibricks.com
-
Phone: +1 (844) 203-8340
-
Office Address: 400 Belmont Ave, Ocean Township, NJ 07712
-
Support Availability: Active during business hours for prompt responses.
Final Note:
This policy ensures transparency and compliance with industry norms, providing customers with a structured, clear, and effective refund & return process.
1. Overview
At APEX AI BRICKS, we prioritize customer satisfaction by offering a clear, transparent, and structured refund and return process. Our policy ensures a smooth experience while maintaining compliance with industry standards.
2. Eligibility for Refunds
A refund may be granted under the following circumstances:
-
The product key/license has not been activated or registered.
-
The order was placed in error or due to a system glitch.
-
The purchased antivirus software was not delivered due to unforeseen technical issues.
-
The refund request is submitted within 48 hours of purchase through the User Dashboard.
3. Non-Refundable Situations
Refunds cannot be processed in the following cases:
-
The license key has already been activated or registered.
-
The software is incompatible with your device due to incorrect system specifications provided by the customer.
-
The product description or usage terms were not reviewed before purchase.
-
The refund request is made after the 48-hour eligibility window.
-
Due to licensing security, once a product key is used, it is permanently linked to the user and cannot be reused, revoked, or resold.
4. Requesting a Refund or Return
To initiate a refund or return request, follow these steps:
-
Login to your account at APEX AI BRICKS.
-
Navigate to your User Dashboard and click on the Order Section.
-
Select the order you wish to refund or return.
-
Click on the Request Refund or Return button and follow the instructions.
-
You will receive a confirmation email regarding the status of your request.
- Direct Request:
-
Send an email to support@apexaibricks.com with your order details and proof of purchase.
-
Our customer support team will review the request and notify you of the approval status.
5. Payment Methods & Refund Process
-
Payment Method: We offer Cash on Delivery, processed via secure email payment links.
-
Refund Processing: Approved refunds will be processed within 5-7 business days.
-
The refund amount will be credited to the original payment method used during purchase.
-
Customers will receive a refund confirmation email once the transaction is completed.
6. Customer Support & Assistance
If you experience any issues while submitting a refund or return request, our support team is available to assist:
-
Email: support@apexaibricks.com
-
Phone: +1 (844) 203-8340
-
Office Address: 400 Belmont Ave, Ocean Township, NJ 07712
-
Support Availability: Active during business hours for prompt responses.
Final Note:
This policy ensures transparency and compliance with industry norms, providing customers with a structured, clear, and effective refund & return process.